How You Say It Matters!

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Just thought I would share a quick experience :

I had to go through an automated answering service to contact my ophthalmologist. I was prompted to say the name of the department I wanted.

The conversations goes as follows:

Me : “Ophthalmology”

Automated service: “Ok, Dermatology”

Me : “Cancel. Ophthalmology”

Automated service: “Ok, Dermatology”

Me : “Cancel.” ( Shouting)  “Ophthalmology”

Automated service: “Ok, X-rays”

A million years later, it finally clicked …

Me: “Cancel.  Ophthalmology” (In my Pseudo British Accent)

Automated service : “Ok, Ophthalmology ”

Moral of the story: It’s easy to get comfortable knowing that both the US and UK share the same language. However, the inevitable is that you will have to change your accent ( at least a little) if you want clear communication. I was “lucky” that the automated serviced “corrected” me. However, I wonder how many other Brits think I was speaking “rubbish”.

Rubbish = Common British Slang for nonsense